1. Introduction
At Velankanni Eastindian Delights ("we," "our," or "us"), we value and respect your personal privacy. We are committed to protecting any personal information you provide when using our website or placing food orders with our kitchen.
This Privacy Policy explains what information we collect, how we use it, how we safeguard your data, and your rights concerning your personal information when interacting with our kitchen in Manori, Malad (West), Mumbai.
2. Information We Collect
We collect only the minimal personal information necessary to prepare, confirm, and deliver your food orders:
- Contact Details: Your name and mobile/WhatsApp telephone number when you message or call us.
- Delivery Information: Your delivery address or landmark within Manori or surrounding areas for order dispatch.
- Order Details: The dishes, quantities, special dietary requests, and timing preferences selected during order placement.
- Payment Confirmation: Transaction reference IDs or UPI confirmations when payment is completed digitally. We never collect or store your bank passwords, debit/credit card CVVs, or sensitive financial PINs.
localStorage) solely to preserve your active shopping cart items between page refreshes. This data remains on your personal device and is never transmitted to external marketing trackers.
3. How We Use Your Information
The personal information we receive is used exclusively for legitimate business and culinary service purposes:
- To prepare and fulfill your food orders according to your specific instructions.
- To communicate with you via WhatsApp or phone regarding dish availability, preparation time, and delivery logistics.
- To verify payment receipts and provide customer service or order rectifications.
- To improve our culinary offerings, menu balance, and service speed based on aggregate feedback.
4. WhatsApp & Third-Party Services
Our website utilizes direct WhatsApp links (via https://wa.me/) to facilitate simple, transparent ordering without requiring account registrations or passwords.
- When you click to place an order via WhatsApp, you interact directly with the WhatsApp application, which is governed by WhatsApp's / Meta's own terms of service and end-to-end encryption privacy policies.
- If you use Google Maps to find our kitchen at Manori Talav, your navigation interaction is governed by Google's Privacy Policy.
5. Non-Sale & Protection of Personal Data
We do not sell, rent, lease, or trade your personal information, phone numbers, or delivery addresses to third-party advertisers, data aggregators, or telemarketers under any circumstances.
Your information is accessible strictly to our internal kitchen and local delivery personnel solely for the duration required to deliver your meal.
6. Data Security & Retention
We implement reasonable physical, technical, and managerial safeguards to protect your personal information against unauthorized access, loss, or misuse. Customer communication records on WhatsApp are retained only for as long as necessary to satisfy accounting, customer support, and local regulatory requirements.
7. Cookies & Tracking Technologies
Our website does not deploy third-party advertising cookies, cross-site profiling trackers, or invasive analytics pixels. We focus purely on providing a fast, elegant, and straightforward culinary showcase and order creator.
8. Your Rights
Under applicable data protection principles, you have the right to:
- Request confirmation of the personal data we hold about you.
- Request the correction or update of any outdated contact details.
- Request that we delete your contact details or chat history from our kitchen devices.
To exercise any of these rights, simply message us on WhatsApp or call us at +91 9136365195.
9. Children's Privacy
Our ordering service is intended for general audiences. We do not knowingly solicit or collect personal information from children under the age of 18 without parental or guardian involvement.
10. Policy Updates
We may occasionally update this Privacy Policy to reflect modifications in our culinary operations, payment integrations, or relevant legal requirements. Any updates will be posted here with a revised "Last Updated" date.
11. Contact Us
If you have questions, comments, or concerns about this Privacy Policy or how your information is handled, please reach out to:
- Restaurant: Velankanni Eastindian Delights
- Address: Manori Talav, Karjai Devi Mandir, Malad (West), Mumbai – 400095, Maharashtra, India
- WhatsApp & Phone: +91 9136365195 / +91 9930643136