1. Introduction & Acceptance
Welcome to Velankanni Eastindian Delights ("we," "our," or "us"). These Terms and Conditions govern your access to and use of our website, digital menu, and our food ordering services conducted via WhatsApp, telephone, takeaway, and direct counter pickup.
By viewing our menu, placing an order, or interacting with our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not place an order or use our digital services.
2. Business Information & Kitchen Location
Velankanni Eastindian Delights operates an authentic East-Indian kitchen situated in the historic coastal village of Manori, Mumbai.
- Registered Address: Manori Talav, Karjai Devi Mandir, Malad (West), Mumbai – 400095, Maharashtra, India.
- Primary Contact & WhatsApp: +91 9136365195
- Secondary Contact: +91 9930643136
3. Menu, Pricing & Availability
All prices listed on our menu and digital cart are in Indian Rupees (₹). While we make every attempt to ensure that menu items, descriptions, and prices displayed on our website are up to date and accurate:
- Prices and dish availability are subject to change without prior notice due to fluctuating fresh produce and seafood market costs.
- Fresh seafood items (such as Surmai, Pomfret, and Prawns) and specialty preparations (such as Pork Sorpotel, Lomvas, and East-Indian Mutton Stew) are prepared in limited daily batches to preserve authenticity and quality.
- In the rare event that a selected dish is unavailable, we will promptly inform you via WhatsApp or phone call and offer an authentic alternative or order modification.
4. Ordering via WhatsApp & Cart System
Our website provides an intuitive ordering interface where customers can assemble an order and generate an itemized WhatsApp message directly to our kitchen staff.
- Generating a WhatsApp message through the website cart constitutes an order inquiry or request.
- An order is considered confirmed only after our staff acknowledges the message, confirms availability, estimates preparation and delivery/pickup time, and conveys final payment instructions.
- Please ensure your delivery address, phone number, and any special preparation instructions are accurately stated in your message.
5. Payment Terms
Payments for all orders can be made via:
- UPI & Digital Payments: Google Pay, PhonePe, Paytm, or BHIM UPI upon order confirmation.
- Cash on Delivery / Pickup: Applicable for local deliveries and counter takeaways.
Orders exceeding certain bulk thresholds or special party catering orders may require an advance deposit prior to kitchen preparation.
6. Preparation Times, Takeaway & Local Delivery
Food preparation times vary depending on the complexity of the dishes and order volume during peak hours (especially Sunday lunches and holiday evenings).
- Takeaway: Customers are requested to arrive at our Manori location at the agreed pickup time so dishes can be enjoyed at peak freshness.
- Local Delivery: Delivery services are offered across Manori and nearby localities through local delivery personnel. Delivery fees and transit times depend on destination distance and weather conditions.
7. Cancellations, Modifications & Refunds
Because our food is freshly cooked to order and perishable:
- Order Cancellation / Changes: You may cancel or modify your order strictly before cooking commences (usually within 10–15 minutes of confirmation). Once items are in the cooking process, cancellations cannot be accepted.
- Quality & Discrepancies: If there is any issue with your order (e.g., missing items, incorrect dish), please contact us immediately on WhatsApp (+91 9136365195) with your order details and photos. We will rectify the situation by replacing the item or providing a mutually agreed adjustment.
8. Food Allergens & Dietary Notice
Our kitchen proudly prepares traditional East-Indian dishes that feature authentic ingredients including:
- Various meats (Chicken, Pork, Mutton, Organ meats such as Vajdi, Potta & Liver).
- Fresh marine fish, shellfish, and crustacea (Prawns, Surmai, Pomfret, Bombay Duck).
- Traditional spice blends (East-Indian Bottle Masala, vinegar, garlic, ginger, coconut, sesame, and mustard).
- Gluten-containing grains (Handbreads, pav, chapatis, flour-based batters).
While vegetarian dishes (such as Veg Thali, Usal Pav, Misal Pav, Veg Momos) are prepared with utmost care, our kitchen is a shared culinary environment. If you have severe food allergies, please inform us before placing your order.
9. Intellectual Property
All content on this website—including the Velankanni Eastindian Delights brand name, crest logo, visual layouts, curated menu descriptions, and photography—is the intellectual property of Velankanni Eastindian Delights or its licensors and is protected under applicable Indian copyright and trademark laws.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Velankanni Eastindian Delights and its owners, operators, and partners shall not be liable for any indirect, incidental, or consequential damages resulting from website downtime, delays caused by telecommunication or third-party WhatsApp service disruptions, or road transit delays beyond our reasonable control.
11. Governing Law & Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising in connection with these terms or our services shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.
12. Contact & Questions
If you have questions, feedback, or inquiries regarding these Terms and Conditions, please reach out to us:
- WhatsApp / Phone: +91 9136365195 / +91 9930643136
- Address: Velankanni Eastindian Delights, Manori Talav, Karjai Devi Mandir, Malad (W), Mumbai – 400095